Bali Dynasty Resort's Online Newsletter | April 2020
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Welcome to the latest edition of Bali Dynasty Resort’s e-newsletter!
We hope that you and your loved ones are safe and healthy during this challenging time. Although the world has never faced challenging times like these on such a wide spread level, we remain committed to keeping you informed about how we are handling things here at the resort.
In this e-newsletter, we’d like to update you as to how we are monitoring the novel corona virus (COVID-19) pandemic and following the guidelines set out by the World Health Organization and the local health authorities. We are continuing to take care of guests who are currently still staying at the resort to ensure their safety and well-being. Find out more below!
We are also here to help if you need assistance to reschedule your bookings at the resort. Read on for more details about our waiving policy for existing holiday reservations.
On behalf of the entire team here we wish you all good health and safety during this difficult time. As soon as the situation calms down we will be ready and very much look forward to welcoming you back in Bali.
During this current situation, the safety and security of all guests and staff is our highest priority. Bali Dynasty Resort is committed to ensuring that all everyone entering the property are monitored to prevent the spread of COVID-19 by following guidelines set by the World Health Organization and the local health authorities.
We’d like to emphasize that we are maintaining the highest standards of cleanliness and hygiene, and we are taking a proactive approach to the situation. Since early March, we have implemented preventative measures and a more stringent policy regarding our cleaning and hygiene protocols:
Body thermal checks and compulsory hand sanitizing for all staff and guests entering the resort.
Hand sanitizers are readily available at the reception and at public facilities.
Public areas and high touch points are being sanitized regularly.
Food and beverage hygiene and practices have been updated and are monitored very closely to avoid and potential contamination.
Clear procedures are in place with any guest feeling unwell or suspected of having the virus
We hope that this situation passes soon. When the time comes, we will be ready to welcome you back home to Bali. Wherever you are right now, please stay healthy.
Free Waive Policy For All Direct Bookings
We realise that you may need to cancel or rearrange your holiday and travel plans. Our reservations team are here to assist with flexibility in mind. We have amended our previous cancellation policy in regards to the current situation.
Bali Dynasty Resort is waiving all reschedule fees for reservations issued on or before 17th March 2020, for check-in up to 31st May 2020 with immediate effect. Guests can cancel their current booking confirmation, retain the value of the total booking amount, and rebook for a later date. The new check-in dates should be completed by 1st December 2020.
This new rescheduling policy will allow guests the flexibility to defer their itinerary plans and it applies to all bookings on the website for check-ins up to 31st May 2020. All rebooking fees will be waived, although a room rate difference may apply for the new booking confirmation.
Bali Dynasty Resort will continue to review its waiver policy and retain the flexibility to extend the cut-off date of 31st May 2020 as it assesses the impact of the COVID-19 outbreak on global level in the upcoming weeks. For all new bookings made through our website up to 31st March 2020, Bali Dynasty Resort will also waive rescheduling fees.
Guests who have booked their rooms through a travel agent are advised to contact their agent for further assistance.
We advise you to click the link here, if you plan to reschedule your holiday. Due to high volume of incoming requests, we seek your kind understanding that it may take a little longer than usual for our team to respond.We apologise for any inconvenience caused.
News from Bali
News from Bali is pretty much the same as so many other parts of the world at moment. According to the government policy towards the outbreak, we too are putting social distancing into play. So, as you can’t come to Bali – or go anywhere else at the moment, we will bring Bali to you via our Facebook Live updates. Make sure you have liked our Facebook page to stay in the loop. Click here if you haven’t already started following us and don’t miss a single news item that we share!
Bali Dynasty Resort Scheduled Disinfectant-spraying
Seeing that safety and security for guests are our top priority, Bali Dynasty Resort have started disinfectant-spraying throughout the resort since last week. Our team are here to ensure that we maintain the highest standards of cleanliness and hygiene and we are taking a proactive approach to the situation to ensure everyone’s safety. Last week our team has scheduled disinfectant-spraying throughout the resort including rooms, public areas and high touch points
The governor of Bali, Wayan Koster, announced stronger measures in handling the issue of Coronavirus outbreak in Bali. His letter to the public from Friday, March 27th 2020 instructs all officials and leaders to cancel all cultural and religious events.
Following this instruction, on its official Instagram account the Bali Provincial Government once again has emphasized that this measure is not considered as a lock down. It's important to understand, that people in Bali are still able to go out buying food and other important items.
Since the Governor of Bali has released his decree No. 7194 Year 2020, local authorities in Bali are starting to do some adjustment on the way of providing services for the public. Some regions in Bali have followed the advisory published by The Minister of Home Affairs, Republic of Indonesia, regarding the prevention of Coronavirus disease (Covid-19) in the local community.
For example the mayor of Denpasar, IB Rai Dharmawijaya Mantra who has already published an advisory letter. In this letter the major advises all the people in Denpasar to limit their activity outside the house, especially in terms of doing grocery shopping by moving to use online shopping services. This measure is expected to be able to minimize the number of crowds as a part of Social and Physical Distancing practices in public places like traditional markets and grocery stores. Furthermore, hopefully near in the future all the people in Denpasar are also expected to get comfortable in using e-money. This is very important as money (bank notes) are considered to have become one of the biggest media spread of the virus.
Several traditional markets in Denpasar starts from today March 30th are accessible via Go-Shop feature in Go-Jek app. "Starting tomorrow, the markets will be available via online on Gojek (GoShop, feature) on Badung Market, Kumbasari, Gunung Agung, Kereneng, Ketapean, Satria, Sanglah, Pidada, Anyar Sari, Cokroaminoto, and Abiantimbul," added the local authority IB Kompyang Wiranata on Sunday March 29.
Other regions in Bali are expected to follow this advisory soon, please take your part in this movement by start doing online shopping and stay at home until further notice informed by the government. (Source: https://www.bali.com/)
Thank you for all the support and generous donations that have enabled us to establish and sponsor the Bali Dynasty Resort Care & Recovery Centre. This care facility replicates a nurturing home environment that provides the necessary assistance and resources required to keep families together before, during, and after medical treatment. With the centre now open and being operated by Solemen Indonesia, a non-profit charity foundation, Bali Dynasty Resort is focusing its efforts to cover expenses for a number of Sole Buddies who are currently in residence.
Mariani is a seven-year-old girl from Karangasem. She is suffering from a serious heart defected and is malnourished. Previously hospitalized at Karangasem and Sanglah due to her condition, Mariani is currently being monitored by a specialist paediatric cardiac surgeon. She needs to go to Jakarta next month for heart surgery and IDR 20.000.000 million is required to cover the cost of this procedure.
Ardi is a 2-year-old boy also from Karangasem who is suffering from an imperforate anus. He has been hospitalized at Sanglah hospital where he was also diagnosed with intestinal adhesions that require immediate medical treatment. Approximately IDR 20.000.000 is needed cover this surgery.
You can be a part of this exciting project by participating in our Quiz Nights at Gracie Kelly’s, contributing to our Dollar/night program, or giving a straight donation to our charity boxes during your stay or via transfer to our account no. 146.011.8138, Bank BCA, account name PT Dwi Mitra Nusantara /BDH with the remark "Solemen" . We thank you in advance for your kind consideration.
Stars of The Year at the Bali Dynasty Resort
In March, we recognised our staff members for their dedication in delivering excellent service to all guests through our Employee & Supervisor of the Year Awards.We are proud to announce our latest winners:
Ni Made Wahyuni – Employee of the Year “Front of the House”
Ni Made Wahyuni, or Yuni as she is known to her friends, is our Employee of the Year 2019 ‘Front of the House’. She has been working for the Bali Dynasty Resort since 2016 as a Guest Relations Officer. Amongst her colleagues, Yuni is considered to be multi-talented and an all-round cheerful person.Congratulations!
I Gede Suwediarta – Employee of the Year “Heart of the House”
I Gede Suwediarta (Gede) is the winner of the Employee of the Year “Heart of the House”.He has been working with Bali Dynasty Resort since 2000 in the Finance Department where he has risen to the position of Income Auditor. Gede recently married last year and he is known for his friendly personality. Bravo!
I Nyoman Kardiana – Supervisor of the Year 2019
I Nyoman Kardiana is the winner of the Supervisor of the Year. He has been at the Bali Dynasty Resort since November 1995 in the Food and Beverage Service and is now our Restaurant Manager at H2O Restaurant. Kardiana is married and has two children.Well done!
As an appreciation for your support in referring people to stay at the Bali Dynasty Resort, we have launched the Referral Programme which will allow you to collect points by referring new guests to stay at the Bali Dynasty Resort.
This programme is part of the Dynasty Rewards programme. You will earn points starting from 100 points for every booking you refer. These points will be added to your Rewards Account once your referee has checked out, which means you have the opportunity to earn points faster even when you are not in the resort but you must make sure that the person you are referring includes your Rewards Membership number when making the reservation!
Learn more about this programme by reading the FAQ here!
If your questions are not listed in the FAQ, please drop us an email to email@example.com and we will assist you further.
Thank you for being a Dynasty Rewards member! To sign up you must have stayed before or have a reservation in the future. Click HERE to sign up!