Please contact our GUEST SERVICE CENTRE “ext. 0” for any assistance related to our guest rooms, services or facilities.
International multi-sockets are available above your dressing table. Additional adaptors may be borrowed from Housekeeping. Ext #5.
AIRLINE INFORMATION, FLIGHT RESERVATIONS AND CONFIRMATION
For assistance with reservations of onward flights, please contact our Guest Relations Officer in the lobby. Ext # 7.
Arrangements can be made for transfers by taxi or resort car by the Bell Service.
ATM’s are located along Kartika Street to the North of the hotel.
Bookings should be made 24 hours in advance to avoid disappointment.
Dial Ext #5 for bookings.
A list of Banks and operating hours are available at Front Desk.
For baggage collection or storage please contact Concierge “Ext 3”. Scales to weigh luggage are also available at the Bell Service.
The Beach club is adjacent to the hotel and accessed through the temple gardens. Sun beds and parasols are available for the exclusive use by hotel guests. Food and beverage service is also available. Opens daily from 9am to 6pm.
Secretarial services and business facilities are available. Please contact our Tours & Information Centre for assistance Ext # 4.
BANQUET / EVENTS/ MEETING
Please contact our Sales Department between 09.00 a.m. and 05.00 p.m.
Please contact our Tours & Information Centre.
Bali Dynasty Resort is now reaching out to the less fortunate people in Bali through a charity project called “Helping Friends for Life” in partnership with Solemen. You can support this project in many ways, such as joining our charity quiz nights at Gracie Kelly’s Irish Pub or donate cash in our Charity Box.
CHECK OUT TIME
Check out time is 11.00 am. Should an extension be required, our Resort will be pleased to offer you a room subject to availability at a nominal rate. Please contact front desk for more details.
We regret that personal cheques are not accepted for any payments.
A clothes line is located in the bathroom. For additional convenience, a laundry rack has been provided on your balcony. Please refrain from hanging your clothes on the lampshades or on the balcony railing or in the gardens.
A list of Consulates and Embassies is available from Guest Relations Desk
The resort accepts American Express, Diners Club, Visa, Master Card, JCB and BCA. BCA Debit
It is the policy of the hotel to obtain a guarantee for any extras incurred during the guests stay on check in. This is normally in the form of a credit card guarantee or a cash deposit.
The hotel has a purpose built Lounge, the Premier Lounge, with adjoining male and female lockers with showering facilities and amenities. The lounge offers a comfortable, air-conditioned place to relax with a book, watch TV or enjoy a light meal prior your departure. Refreshments, coffee, tea, juices are also provided. This facility is available to guests with a late departure at an additional charge. Contact Ext 0 for more information.
The Resort doctor is on 24 hours call and is in attendance from 03.00 p.m. to 05.00 p.m. except Sundays and Public Holidays. The hotel nurse is available from 09.00 a.m. to 05.00 p.m. (weekdays). Please contact Ext 0 for assistance.
The Duty Manager is available at all times via Ext 0.
DVD Players are available in your room, where there are two TVs the one DVD player can play through both.
The hotel electricity supply is AC 220 volts, 50 cycles. Please do not use the razor socket in the bathroom for other electrical appliances.
A rollaway bed is available on request for child or an adult. Additional charges apply. Only available for Deluxe and Deluxe Pool View Rooms.
A Floor Plan on your door shows you the location of the nearest exit staircase, fire alarm and fire extinguisher. If you should see smoke or fire, dial “0” for the operator or raise the alarm. Should evacuation of the resort becomes necessary, please observe the following procedure:
- Leave your room immediately; making sure that your room door is closed.
- DO NOT USE ELEVATORS!
- Proceed immediately to the nearest exit and follow it down to ground level.
- Make your way to the front of the resort where a role call will be made.
Flowers can be ordered from our Guest Relations. Please order 12 hours in advance.
For the safety and comfort of all guests it is forbidden to have BB Guns, Firecrackers, Fireworks or Durian Fruit on the premises. If any of these items are found they will be removed.
If you require assistance to wrap your gifts, please contact Guest Relations.
Our Guest Relations Officers are available in the lobby to assist you with general information on the resort and the island. Ext # 7.
The Gym is located above the Sunset Bar for ages 16 years and above only. Hours of operation are from 6.00am till 10pm
There are two hairdressing salons for Adults and Kids. These are located in the lower lobby open from 09.00a.m to 7.00 p.m. everyday (excluding public holidays)
Hairdryers are located in the bathroom. Additional hairdryers are available on request
Should you require your room to be serviced at a specific time then please call our housekeeping department on ext# 5.
Ice dispensing machines are available on the middle floor. For Studio Rooms the ice machine is located on the ground floor. Ice buckets are available on your private bar counter.
Internet service is available in our Tour & Information Centre and free wireless internet is available in all public areas. Please contact the Tour & Information Centre for more details
IRON AND IRONING BOARD
This is available on request. Please contact Ext # 0 for service
KIDS CLUB and TEENS CLUB
Free of charge
The Kids Club area is divided into two sections for two different age groups. The ground floor caters for ages 4 – 12 years, whilst on the second floor The Den caters for those aged between 10 – 16 years of age with a different set of activities. All kids under 12 must be registered and signed IN and OUT by a parent. For kids aged 13 – 16 they may use the Den facilities as they please.
A child under 4 years old can enter the kids club with a baby sitter, which can be arranged at the resort at an additional charge.
KIDS WATER FUN ZONE
The Kids Water Fun Zone is equipped with its' giant tipping bucket, a 56 metres water slide, pull ropes, water curtain, tipping cone, bubbler jets, hose jets, water cannons and tipping troughs enabling the kids to have hours of fun. To the north of the Kids Pool is the baby pool with its mushroom water fountain.
LAUNDRY / DRY CLEANING / VALET SERVICE
Same day service is provided if you request for your laundry / dry cleaning to be collected before 11.00 a.m. Items collected after 11.00 a.m. will be returned the next day. For urgent valet service call ext # 5.
Please contact Guest Service Centre on Ext # 0 should you have mislaid anything
Local maps may be obtained from the Bell Service.
MASSAGE / SPA
The Ashoka Spa offers a range of services from traditional Balinese massage to relaxing spa packages. Dial ext. 6 for more information
If you are expecting a message or would like to leave a message, please contact the Guest Service Centre on ext # 0
A money changer is located in the lobby for your convenience
Our convenience store is located in the lower lobby with stocks a widerange of necessities, refreshments, and souvenirs
Selections of international English Language newspapers are provided in the Lobby Lounge and Café Piazza. Foreign language newspapers can be ordered by our Tour & Information Centre.
Please contact Bell Service for assistance.
Play station may be rented from the Tour & Information Centre for a nominal fee
In the interests of all guests’ comfort the main pool operational hours are between 7.00am and 10.00pm.
Postal Service is available at the minimart.
RESTAURANTS AND BARS
Please see the restaurants and Bars section for your Dining and Entertainment.
Room Service is available 24 hours. The Room Service menu can be found in your room.
The hotel offers a wide selection of room types. Ask at Front Desk for more information.
SAFETY DEPOSIT BOXES
Safety Deposit Boxes are available in the room as well as at the Front Desk. The Resort is NOT responsible for money, jewelry or other valuables placed in the safe. The user’s guide is available in the Safe Deposit Box. Please leave the door open when checking out. It is extremely important that you should remember the personal identification number to access the safe
For your own security, you are advised to lock your balcony door, to use the safety latch for added protection and privacy. At the same time, please be cautions when admitting anyone to your room. The Resort is NOT responsible for money, jewelry or other valuables placed in the room
Shops are available at the lower lobby area
All our rooms are non smoking. Smoking is permitted on the balcony except in Ground floor family rooms where smoking is not permitted on the balcony. The North side of the pool is non smoking as is the kids pool area. The Main lobby (excluding D Lounge) and all internal restaurants are totally non smoking and however smoking is permitted in the semi open air areas.
Available inside the dressing table drawer. For an additional supply, please contact Guest Service Centre.
Stamps can be purchased in Minimart located in the lower lobby.
TAXIS - TRANSPORT
Whilst there is a transport service operating from the Lobby, should you require a meter taxi then please book in advance via our Guest Service Centre on Ext # 0
Please refer to the Television Program on your bedside table
TOURS AND ACTIVITIES
Bali is rich in heritage and culture. Let us help you make the rest of your holiday an enjoyable one. Visit our Tour & Information Centre near the lobby for further advice.
For security reasons, unregistered guests are not permitted in the hotel rooms after 11 p.m. Visitors staying after 11.00 p.m. are required to register at the front desk.
Please contact our Guest Service Centre ext. # 0 for service.
Free limited wifi is provided in all public areas of the resort. For higher speed, greater download and additional devices please choose our Premium Service which is chargeable or contact our Tour and Information Centre for more details on our policies.
Our Guest Service centre will be pleased to assist with advice on places and times. The Kiblat can be found in the writing desk draw in your room
For your privacy, please use the” Do Not Disturb” sign by hanging the sign on the outside of your door.
THEME NIGHT DINNERS AT THE H20
In order to ensure a good-dining experience and to optimize our food quality and service, we carefully stagger all our bookings in our restaurants. If you do not make a booking, this may result in us not being able to accommodate you when you show up; although it may seem like there are plenty of tables free. We therefore request you make a prior reservation for all of our H20 Theme Dinner.
Take a culinary journey around the world at our daily Theme Buffets Offering you a great variety of cuisine each night, all theme dinners are accompanied by entertainment.
Don't forget Bali Dynasty’s Extra Family Value!
A child 12 and under EATS FREE from any Theme Buffet Dinner when accompanied by a full paying adult.
UPPER DECK @ H2O
Open from 5pm to 10pm daily the Upper Deck @ H2O is a chill out lounge area providing a cozy atmosphere with cool sounds for sunset cocktails, or after dinner drinks with friends on starlit evenings. The Upper Deck is also the perfect place to celebrate your special events and private functions such as birthdays, weddings and anniversaries. Happy Hour at 6-7pm, 50% off selected house cocktails.
Note : height restriction apply and children should be strictly controlled
Pool Bar (Sunken Bar) & Sunset Bar
A great place to meet' your fellow Dynasty guests and make new friends. Sample one of our famous "Love Bucket" cocktails. The Swim Up Pool Bar is open daily from 10.00 a.m. to 9.30 p.m. Happy Hours are offered at certain hours where you can take advantage of discounted drinks.
Gracie Kelly's Irish Club
Bali's first original Irish Pub. Open from 8.00 am till late. Gracie's Kitchen serves breakfast and wholesome home cooked food for Lunch and Dinner. With nightly live entertainment. Pool, Darts and a Juke box. Special events are held regularly such as the popular Quiz Nights.
- Quiz Night On Tuesday and Thursday it is quiz time to raise money for our charity effort. On Tuesday it is Family Quiz Night from 7.30pm with some questions kids might only know! On Thursday there is a General Quiz Night from 8.45pm. Great prizes!
- Draught Beer Selection of draught beer available daily.
- Big Screen Sports Watch your favourite games in air conditioned comfort in Gracie Kelly’s.
Golden Lotus Chinese Restaurant
Bali's best Chinese Restaurant is right on your door step! Enjoy authentic Chinese cuisine from the kitchen of our Master Chef. Open daily for Lunch from 11.30 am till 2.30 pm and Dinner from 6.00 pm till 10.00 p.m. Every Sunday treat yourself to a spectacular Dim Sum Buffet Lunch. The Buffet starts at 10.00 a.m. Children under 12 years eat at half price including a soft drink. Also, weekdays you can enjoy our extensive Dim Sum ala cart with a lot of selections.
Café Piazza is located in the lower lobby area of the hotel, overlooking the beautiful duck pond and surrounding gardens. Open daily from 8.00am to 10pm serving speciality coffees, afternoon tea, pastries, cakes, sandwiches, take away and a la carte lunch and dinner.
- Detox Juices and Protein Shakes Cleanse your body with a selection of healthy detox juices or rev up your metabolism with a protein shake!
- Afternoon Tea Choose from our classic afternoon tea or our Balinese tea either in the Piazza or in one of the garden Bales overlooking the pond.
- Gelato Ice Cream Delight Enjoy a selection of 10 different flavours of gelato in our Piazza.
- Schnitzel Special Dinner Choose from beef, pork or chicken Schnitzel with your choice of sauce. Every Friday, Rp. 150,000 nett/person. Including salad and potatoes.
- Indonesian Rijsttafel Dinner The Indonesian Rijsttafel, a Dutch word that literally translates to ‘rice table’, is an elaborate meal adapted by the Dutch from the Indonesian feast called nasi padang. It consists of several traditional Indonesian dishes served in small portions, accompanied by rice. Experience our Rijsttafel every Tuesday for just Rp.360,000 net/couple.
Breakfast is served in Sen5es restaurant from 6.00am till 10.30am and is reserved for couples staying in our Superior or Deluxe Rooms.
QUEENS OF INDIA
Located at the main gate of the hotel, Queens of India is Indonesia's oldest and largest chain of Indian restaurants with Chefs direct from India. Offerings authentic Indian cuisine and specializing in restaurants famous Tandoor cooking. Open from 10.00 am to 10.00 pm.
The "D Lounge", located at the far end of the lobby; a chic Cocktail bar open 12 noon to 11 pm daily with Pianist and Violin entertainment. A great place to watch the world go by with the comings and goings of the main lobby and a great place to enjoy sundowner cocktails.
This section of the Directory shows you a sample of activities and services available to ensure your holiday with us is an enjoyable one. A daily program of events listing the day's activities is placed in your room an also the activities sign at the pool. There are variety of outdoor activities to cater for everyone. From simple village walks to active pool activities.
For more information, please check with our Guest Relations Officer.
KUPU - KUPU KID'S ACTIVITIES
Kupu - Kupu Kids Club is available for children aged 4 - 12 years. Entry is Free of Charge. The Kids Activities program commences at 9.00 am to 6.00 pm with a host of carefully chosen activities supervised by our trained Kid's Club staff. A Kid's Lunch can also be arranged. Kids must be registered at the Kid's Club by their parents.
"THE DEN" TEENS CLUB |
"THE DEN" is for the ages 10 to 16 years. Entry is Free of Charge. Open daily from 9.00 am - 6.00 pm and supervised by a friendly member of staff. Facilities: Pool Table, air hockey, Darts, Board games, Wii, Play stations, computer terminals for internet access, Music System and Large screen TV with DVD. Non-alcoholic refreshments are available at an extra charge.
MASSAGE AND FOOT REFLEXOLOGY
A complete list of Spa treatments are available at our Spa for both Male and Female. Bookings are essential. Visit our Spa or call for an appointment on Ext. # 6. Foot Reflexology services are available during the day around the pool. We also offer Hair braiding, Manicure and Pedicure services in the Bale at the Kids pool.
BALI DYNASTY RESORT BEACHCLUB
Strictly for hotel residents, the Beach Club provides sun beds and umbrellas to enjoy the sun, sea and sand of South Kuta Beach. A beverage and light snacks menu is available to enjoy refreshments on the comfort of your sun beds. Open daily from 9.00 am - 6.00 pm.
Our swimming pool is located between the room wings. Showers are available. Pool towels are available from the Pool Hut. Please do not remove bath towels from your room. The' main pool is open from 7.00 am to 10.00 pm and is restricted to registered guest only. Food and beverage other than purchased from the hotel are not permitted at the poolside. Swimming in the sea outside the hotel is not advised due the strong currents.
Table tennis is available at the Kid's play ground. Bats and balls are complimentary of use and available at the Pool Hut.
For guest who want an insight into the culture and simple life style of typical Balinese villages. Our guide will escort you through a small Balinese Village where you can see amongst other things a local kitchen and rice barn. Bring your camera to capture a fascinating holiday memory. Please book at the Pool Hut.
BALI TOURS, RAFTING, WATERSPORT, BUNGY JUMPING, CRUISING, GO KARTS and MUCH MORE
Please contact our Tour & Information Centre at the lobby for more details. (All participation of activities in the hotel or outside the hotel are at your own risk)