FAQ
Bali Dynasty Resort, South Kuta Bali works hard to identify any questions that you may have. Please read the questions and answers below - if you feel they don't answer your question, feel free to contact us.
Airport Transfer - US$ 20 per car per way (maximum 4 guests). Return Airport Transfer - US$ 40 per car (maximum 4 guests). Additional guests are charged US$ 5 per way. To book airport tranfers please go to our e-concierge service here.
We normally respond to all emails within 24 hours during normal business hours:
Monday - Friday 8.00am - 6.00pm
Saturday - Sunday 8.00am - 4.00pm
Outside of the hours above, we will respond as soon as possible.
For urgent requests please call +62 811-3803-522
Yes, we offer a babysitting service. Child minding/babysitting service is available at Rp. 75,000 per hour, minimum 2 hours. An additional Rp. 100,000 is charged for service after 10pm to cover taxi transport. Booking the day before is essential.
Yes, Children aged 4 to 12 years are welcome to join the club.
Children under the age of 4 years are welcome, but must be accompanied by a dedicated babysitter (at an additional charge).
Kids Club is open from 9am-6pm daily and the parents should register at the kids club reception.
Please visit our Dynasty Rewards and sign up here . For more information on how it works please visit our website for Dynasty Rewards
3 Adults with a Rollaway Bed at an additional charge of USD 30 per night inclusive of breakfast.
Tours can be booked during your stay at our Tour Information Centre.
Yes, each room is equipped with a hair dryer.
| Special menu preparations can be requested in each restaurant. Best would be to inform us upon the confirmation of your booking. |
Yes, no singlets are allowed in the restaurants Sen5es, Golden Lotus and Gracie Kelly's during breakfast, lunch and dinner time. Also do not walk around with bare feet.
Family Rooms breakfast is assigned at H2O restaurant. Deluxe Room and Deluxe Pool View Rooms are assigned in Sen5es Restaurant.
Buffet Breakfast times are from 6.30am - 10.30am.
Unless you have chosen to Book, Pay and Save, your credit card is only required to guarantee your booking and will not be charged prior your arrival. Upon arrival, you require to settle the total amount of your stay.
In case you cancel your reservation, your credit card will be charged according to our cancellation and no show policy in case your booking is cancelled after the stated deadline or in case you are No Show.
Please visit our page www.bdr.pphotels.com/helpful-info/visa-on-arrival/ for complete details on visa requirements.
Yes, we have several options for our guests who are lactose intolerant. Please mention any allergies you have upon check in and feel free to contact our FB manager upon arrival.
The room rates featured online include breakfast. For Deluxe & Deluxe Pool Room inclusion is based on 2 people. Family Rooms inclusion is based on 5 people. Executive Suite includes breakfast for 2 adults and 3 children up to 12 years old.
During your stay with us free access is provided to all our swimming pools.
Towels will be provided on a daily basis in your room. Beach towels are available at the pool side.
No, our Deluxe Rooms can only fit maximum one extra bed OR one baby cot. For our Family Rooms, in case the trundle bed is not used, a baby cot can be added.
Free WI-FI is provided throughout the resort.
We respond to all messages as quickly as possible during normal business hours.
Monday - Friday 8:00am - 6:00pm
Saturday & Sunday 8.00am - 4.00pm
email is our preferred method of communication so please contact reservations@bdr.pphotels.com for official matters
