FAQ

Airport Transfer - US$ 20 per car per way (maximum 4 guests). Return Airport Transfer - US$ 40 per car (maximum 4 guests). Additional guests are charged US$ 5 per way. To book airport tranfers please go to our e-concierge service here.

We normally respond to all emails within 24 hours during normal business hours:

Monday - Friday 8.00am - 6.00pm
Saturday - Sunday  8.00am - 4.00pm 

Outside of the hours above, we will respond as soon as possible.

For urgent requests please call +62 811-3803-522 

Yes, Bali Dynasty Resort offer a babysitting service. Child minding/babysitting service is available at Rp. 75,000 per hour, minimum 2 hours. An additional Rp. 100,000 is charged for service after 10pm to cover taxi transport. Booking the day before is essential.

Yes. Children aged 4 to 12 years can enjoy the Kids Club free of charge.
Children under 4 years are also welcome, but they must be accompanied by a dedicated babysitter (available at an additional cost).

The Kids Club operates daily from 9:00am to 6:00pm, and parents are required to register their children at the Kids Club reception.

Please visit our Dynasty Rewards and sign up here . For more information on how it works please visit our website for Dynasty Rewards

3 Adults with a Rollaway Bed at an additional charge of USD 30 per night inclusive of breakfast.

Tours can be booked during your stay at our Tour Information Centre.

Yes, each room is equipped with a hair dryer.

Yes, no singlets are allowed in the restaurants Sen5es, Golden Lotus and Gracie Kelly's during breakfast, lunch and dinner time. Also do not walk around with bare feet.

Family Rooms breakfast are assigned to the H2O restaurant. Deluxe Rooms and Deluxe Pool View Rooms are assigned in Sen5es Restaurant. 

Buffet Breakfast times are from 6.30am - 10.30am. 

Unless you have chosen to Book, Pay and Save, your credit card is only required to guarantee your booking and will not be charged prior your arrival. Upon arrival, you require to settle the total amount of your stay.
In case you cancel your reservation, your credit card will be charged according to our cancellation and no show policy in case your booking is cancelled after the stated deadline or in case you are No Show.

Please visit our page www.bdr.pphotels.com/helpful-info/visa-on-arrival/ for complete details on visa requirements.

Yes, we have several options (Almond, Soy and Oatmilk) for our guests who are lactose intolerant. Please mention any allergies you have upon check in and feel free to contact our FB manager upon arrival.

Yes. All room rates shown online include breakfast.

Room Inclusions

• Deluxe & Deluxe Pool Rooms: Rate includes breakfast for 2 people.
• One additional rollaway bed (maximum per room) is allowed and automatically includes breakfast.
• Deluxe Interconnecting Rooms: Includes breakfast for 4 adults and 2 children up to 14 years old.
• Deluxe Family Room: Includes breakfast for 2 adults and 2 children up to 12 years old.
• Family Garden Room: Includes breakfast for 4 adults.
• Family Rooms with Bunk Beds: Includes breakfast for 5 people.
• Suite Room: Includes breakfast for 4 adults and 1 child up to 12 years old.

Yes. During your stay, you’ll have complimentary access to all of our public swimming pools, including:

• Kids Water Fun Zone
• Giant Waterslide 
• Main Pool with swim-up bar
• Lazy Pool in our adults-only area

Please note: Lagoon Pool Access Rooms have a private pool area, exclusively for guests who have booked this specific room type. This area is not accessible to guests staying in other room types.

Towels will be provided on a daily basis in your room. Beach towels are available at the pool side.

No, our Deluxe Rooms can only fit maximum one extra bed OR one baby cot. For our Family Rooms, in case the trundle bed is not used, a baby cot can be added.

Free WI-FI is provided throughout the resort. 

We respond to all messages as quickly as possible during normal business hours. 

Monday - Friday 8:00am - 6:00pm 
Saturday & Sunday 8.00am - 4.00pm

email is our preferred method of communication so please contact reservations@bdr.pphotels.com for official matters

Bali Dynasty Resort check out time is 11am 

For late check out requests please contact the Front Office during your stay to see what is available. Please note this can not be pre booked prior to your stay. 

As an alternative to late room check out - The Premier Lounge is accessible for late departure (additional charge applies). The Lounge featured an air-conditioned area, access to the showers & changing rooms, TV, reading material, kid's play corner, and an a la carte menu is also available. This can also be booked on the day you wish to check out at US$8 per person and 50% off for children up to 12 years old.

As an alternative to a late check-out at Bali Dynasty Resort, the Premier Lounge—located on the lower lobby level next to Café Piazza—is available for late departures (additional charge applies).

The lounge features:

• Air-conditioned seating area
• Showers and changing rooms
• TV and reading material
• Kids’ play corner
• À la carte menu

Access can be booked on the day of your departure at US$8 per person, with 50% off for children up to 12 years old.

To book please contact the Front Office / GRO team during your stay. 

The check-in time at Bali Dynasty Resort is 2:00 PM. Early check-in cannot be guaranteed; however, Bali Dynasty Resort will do its best to accommodate early arrivals based on room availability on the day.

Our standard check-in time is 2:00 PM. While we’re unable to guarantee early check-in, we’ll always do our best to accommodate your request based on room availability on the day of arrival.

Room availability at Bali Dynasty Resort is updated in real time on the resort’s official website: https://bdr.pphotels.com/. For the most accurate information and access to the best rate offers, guests should enter their intended check-in and check-out dates and select Check Rates to view all room types available during that period.

If the room type you are looking for does not appear for your selected dates, this means the room category is sold out, either partially or for the full length of your intended stay. Guests can use the website’s calendar search feature to find the next available dates for that specific room type.

The best rates and special offers for Bali Dynasty Resort are always available on the resort’s official website: https://bdr.pphotels.com/. Booking directly through the website provides guests with:

• Real-time availability
• Exclusive website-only promotions
• The most accurate pricing for all room types
• Access to direct booking benefits and special packages

Guests are encouraged to enter their intended check-in and check-out dates and select Check Rates to view all current deals and packages available during their stay.

Minimum 6-Night Stay – Direct Booking Benefits

Guests booking a minimum of 6 nights at Bali Dynasty Resort through the official website receive a range of added-value inclusions:

• Free 1× return airport transfers
• (Flight details must be submitted at least 72 hours before arrival.)
• Free 1× Theme Night Buffet Dinner at H2O Restaurant (per guest, per stay)
• 1× 20% discount on à la carte dining at Café Piazza
• 1× 20% discount on food only at Golden Lotus Chinese Restaurant
• 1× 20% discount on food only at Gracie Kelly’s Irish Pub
• 1× 20% discount on food only at Queens of India
• 1× Buy 1 Cocktail, Get 1 Free at D’Lounge
• 1× Buy 1, Get 1 Free Love Bucket Cocktail at Oasis Restaurant
• 1× Purchase 3 Massage Treatments, Get the 4th Free at Ashoka Spa
• 2× 15-minute complimentary massages at Ashoka Spa
• 1× 25% discount on Spa Packages at Ashoka Spa
• 1× 15% discount at Flair Hair Salon – L’Oréal Hair Treatment Package
• 1× 10% discount for one-time laundry delivery
• 1× Free 10 pieces of laundry for one-time delivery
• 1× 1-hour Padel Court rental
• 1× 15% discount at Drix’s Barber Shop – Full Monty service

For all collaboration proposals, please email Bali Dynasty Resort’s Marketing Communication Manager at pr@bdr.pphotels.com

Looking for a room upgrade at Bali Dynasty Resort? Guests can contact the resort’s Reservations Team to check current upgrade availability. Availability is based on occupancy and may vary by date.
For upgrade enquiries, please email reservations@bdr.pphotels.com.

Bali Dynasty Resort offers a full range of event facilities and services, supported by a professional and friendly events team ready to assist groups of all sizes. The resort specialises in hosting MICE events, government and corporate functions, weddings, and family gatherings, ensuring each event is managed with care and attention.

For event enquiries, bookings, and group accommodation arrangements, please contact our Event Coordinator, at events@bdr.pphotels.com.

Please also visit our dedicate webiste for further info and pick you perfct venue for your even in Bali. https://events.pphotels.com/bdr/

Bali Dynasty Resort features 6 restaurants and 8 bars within the resort, offering a wide range of dining experiences to suit every preference. Guests can enjoy everything from relaxed family-friendly meals to themed buffet dinners, authentic Chinese cuisine, Indonesian classics, Indian specialities, international favourites, poolside snacks, and classic pub-style dishes.

Each venue provides its own unique atmosphere, ensuring that guests have plenty of choice throughout their stay. Whether you're looking for a casual lunch, a themed buffet dinner, a cocktail by the pool, or evening entertainment, Bali Dynasty Resort offers a diverse selection of options to explore.

For a full breakdown of venues please check the website here

https://bdr.pphotels.com/restaurants-and-bars/restaurant-bars/

Bali Dynasty Resort provides complimentary baby cots for infants. Guests are encouraged to request a baby cot at the time of booking or prior to arrival so the team can prepare it in advance. However, please note that baby cots are subject to availability on the day and cannot be guaranteed. Rest assured, Bali Dynasty Resort will do its utmost to accommodate your request.

For special requests or to confirm availability, guests may contact the resort’s Reservations Team at reservations@bdr.pphotels.com

If you misplace an item during your stay, please contact our Duty Manager at dm@bdr.pphotels.com. Our housekeeping team will assist in checking whether the item has been found. While we do our best to locate lost belongings, recovery cannot be guaranteed.

Bookings can be made at the Tour Information Counter in the lobby.

The new Gamers Room features PlayStation VR, PlayStation 5, and XBOX Series S, offering a mix of console and VR experiences. Located just behind the main lobby, it’s designed for teens and adults who enjoy gaming.

The Gamers Room is chargeable per hour and set in a modern, air-conditioned space with comfortable seating—perfect for a fun break during your stay.