FAQ

Bali Dynasty Resort, South Kuta Bali works hard to identify any questions that you may have. Please read the questions and answers below - if you feel they don't answer your question, feel free to contact us.

What is the cost of airport transfer?

Airport Transfer - US$ 20 per car per way (maximum 4 guests). Return Airport Transfer - US$ 40 per car (maximum 4 guests). Additional guests are charged US$ 5 per way. To book airport tranfers please go to our e-concierge service here.

 

My email has not been responded to what should I do?

We normally respond to all emails within 24 hours during normal business hours:

Monday - Friday 8.00am - 6.00pm
Saturday - Sunday  8.00am - 4.00pm 

Outside of the hours above, we will respond as soon as possible.

For urgent requests please call +62 811-3803-522 

Is Bali Dynasty Resort a CHSE certified resort in Bali?

Bali Dynasty Resort is a proud recipient of CHSE Standards Certificate from Indonesia Minister of Tourism and Creative Economy as well as the provincial Bali Government.

For more details, please kindly visit https://bdr.pphotels.com/accommodation/chse-certified/

For recent updates about current situation in Bali and its travel policy, please kindly visit  https://www.welcomebacktobali.com/blog/entry-exit-requirements

Is a baby sitter available and what is the cost?

Yes, we offer a babysitting service. Child minding/babysitting service is available at Rp. 75,000 per hour, minimum 2 hours. An additional Rp. 100,000 is charged for service after 10pm to cover taxi transport. Booking the day before is essential.

Is the Kids Club free of charge?

Yes, Children aged 4 to 12 years are welcome to join the club.
Children under the age of 4 years are welcome, but must be accompanied by a dedicated babysitter (at an additional charge).

 Kids Club is open from 9am-6pm daily and the parents should register at the kids club reception. 

How can I subscribe to the newsletter?

Please visit our Dynasty Rewards and sign up here . For more information on how it works please visit our website for Dynasty Rewards

What is the maximum number of people allowed in a Deluxe Room or Deluxe Pool View Room?

3 Adults with a Rollaway Bed at an additional charge of USD 30 per night inclusive of breakfast.

Do I have to book tours in advance or can I do this during my stay?

Tours can be booked during your stay at our Tour Information Centre.

Is there a hair dryer available in the room?

Yes, each room is equipped with a hair dryer.

Do you provide gluten free or vegetarian menu options?
  Special menu preparations can be requested in each restaurant. Best would be to inform us upon the confirmation of  your booking.

Is there a dress code in the hotel?

Yes, no singlets are allowed in the restaurants Sen5es, Golden Lotus and Gracie Kelly's during breakfast, lunch and dinner time. Also do not walk around with bare feet.

Can I have breakfast in a restaurant of my choice?

Family Rooms breakfast is assigned at H2O restaurant. Deluxe Room and Deluxe Pool View Rooms are assigned in Sen5es Restaurant.

Buffet Breakfast times are from 6.30am - 10.30am. 

Will my credit card be charged prior arrival?

Unless you have chosen to Book, Pay and Save, your credit card is only required to guarantee your booking and will not be charged prior your arrival. Upon arrival, you require to settle the total amount of your stay.
In case you cancel your reservation, your credit card will be charged according to our cancellation and no show policy in case your booking is cancelled after the stated deadline or in case you are No Show.

How can I purchase a visa prior my arrival?

Please visit our page www.bdr.pphotels.com/helpful-info/visa-on-arrival/ for complete details on visa requirements.

Do you provide lactose free milk in hotel?

Yes, we have several options for our guests who are lactose intolerant. Please mention any allergies you have upon check in and feel free to contact our FB manager upon arrival.

Is breakfast included?

The room rates featured online include breakfast. For Deluxe & Deluxe Pool Room inclusion is based on 2 people. Family Rooms inclusion is based on 5 people. Executive Suite includes breakfast for 2 adults and 3 children up to 12 years old.

Is the access to the swimming pool for free?

During your stay with us free access is provided to all our swimming pools.

Do I need to bring towels along or will these be provided during our stay?

Towels will be provided on a daily basis in your room. Beach towels are available at the pool side.

Can I fit one baby cot and one extra bed together in one room?

No, our Deluxe Rooms can only fit maximum one extra bed OR one baby cot. For our Family Rooms, in case the trundle bed is not used, a baby cot can be added.

Do you provide free Wi-Fi?

Free WI-FI is provided throughout the resort. 

I sent a private message on Facebook- but I did not receive a response. What should I do?

We respond to all messages as quickly as possible during normal business hours. 

Monday - Friday 8:00am - 6:00pm 
Saturday & Sunday 8.00am - 4.00pm

email is our preferred method of communication so please contact reservations@bdr.pphotels.com for official matters

 

 

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